Shipping policy

Shipping Policy

Last Updated: [2/12/2025]

Thank you for shopping with Skinn Gallery Jewelry We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping. Please review our shipping policy below for details on processing times, shipping methods, and delivery expectations.

Our order processing time is typically between one to three business days, excluding weekends and holidays. Orders placed after 3:00 PM (local time) will begin processing on the next business day. During high-demand periods, such as sales and holidays, processing times may be extended. If there are any unexpected delays, we will notify our customers promptly to ensure transparency and manage expectations.

For domestic shipping within the United States, we offer several options to cater to different delivery needs. Standard shipping typically takes between five to seven business days, while expedited shipping shortens the timeframe to two to three business days. For those who require their orders urgently, we also provide an express shipping option, ensuring delivery within one to two business days. The cost of shipping is calculated at checkout and varies depending on the shipping method chosen. In some cases, we offer free shipping on orders exceeding a specified amount. Please refer to our checkout page for current shipping rates and promotions.

We also offer international shipping to select countries, with estimated delivery times ranging from seven to twenty business days. Customers should note that international shipping times may vary based on location, carrier delays, and customs processing. Additionally, customers are responsible for any customs duties, taxes, or import fees that may apply. We recommend checking with local customs authorities before placing an international order to avoid any unexpected charges.

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment in real time. You can easily track your order on our [Track Your Order] page. If you do not receive a tracking email within the expected timeframe, please check your spam or junk folder, or reach out to us at [customerservice@skinNgallery.com] for further assistance.

It is crucial to ensure that your shipping address is accurate before completing your purchase. We cannot be held responsible for orders that are shipped to incorrect or incomplete addresses. If a package is returned due to an incorrect address, additional shipping fees may be required for reshipment. In the event that your package is lost or delayed beyond the estimated delivery window, we encourage you to contact us, and we will work diligently to resolve the issue with the shipping carrier.

While we strive to provide accurate delivery estimates, delays may occur due to unforeseen circumstances such as extreme weather conditions, carrier disruptions, or customs inspections. Although we are not responsible for carrier-related delays, we will do our best to assist customers in tracking and resolving any issues.

If your order arrives damaged, please take clear photos and contact us within forty-eight hours of delivery to initiate a claim. For lost or stolen packages that have been marked as "Delivered" by the carrier, we advise checking with neighbors or your local postal service first. If the package remains unlocated, please reach out to us, and we will assess the situation and provide assistance accordingly. While we are not liable for stolen packages, we may offer solutions on a case-by-case basis.

For orders that include pre-order or backordered items, the entire order will be shipped once all items become available, unless otherwise specified. If you prefer to receive available items first, we recommend placing separate orders to ensure timely delivery of in-stock products.

If you have any questions or concerns regarding our shipping policy, our customer support team is always available to assist you. You can reach us via email at [customerservice@skinngallery.com], by phone at [2164078237], or through our live chat feature available on our website during business hours. We appreciate your trust in [SKINN GALLERY JEWELRY] and are dedicated to providing you with a smooth and reliable shopping experience.